When considering solutions for enterprise, there are important questions that must be asked of existing tools and processes for remote assistance through pc-to-pc connections.

However trade-offs that may have been acceptable on short timelines are just no longer acceptable given the rising risk of cyber security breach. In the race to support users remotely, many organizations may have improvised quick solutions. Paul Warren, Modern Workplace Technical Lead, Tower Limited

Remote help's role-based permissions tightly integrated into their cloud management with Endpoint Manager helps do just that.' Preventing unauthorized remote device control is crucial for our business. “ The secure nature of remote help is what sets it apart from other options available. Since its introduction in preview, we have heard from customers about how crucial a secure, permission based tool is to support their hybrid workforce. As organizations adapt their help desk operations to this continued reality they must consider the balance of experience, access, trust, and oversight in any solution, especially for enterprise scale.Įffective today, our cloud-based remote assistance solution, remote help is generally available for Windows and you can easily get started from the Microsoft Endpoint Manager admin center.

This suggests that hybrid work is here to stay, and workers will need support at home, in the office, and on the frontline.

While many workplaces start to buzz with renewed activity, the 2022 Microsoft Work Trend Index survey reveals that 53% of people are likely to consider transitioning to hybrid in the year ahead.

Mac remote assistance feature